Many of an organization’s key operational processes rely on IT and hence are very dependent on the operation, management and monitoring of these IT services including hardware, software, communications and support. This is the realm of IT Service Management and the scope of the International Standard ISO 20000.
The standard, ISO/IEC 20000-1:2011, formerly known as BS 15000, is applicable to all sizes of organizations, who are involved in the management, including outsourcing, of their own IT systems and organizations, providing IT service management services to customers. It focuses on delivering effective and efficient services to users with a strong focus on service improvement.
In May 2011, a new version of ISO 20000 Part 1, the assessable part of this two-part standard was published. This latest version includes minor revisions to the 2005 version which adds some new requirements from the ITIL version 3 model from which it is derived. Since June 2013, all organizations are now assessed against the 2011 version.
Benefits of ISO 20000
- Comprehensive – this approach will ensure that you have all that is necessary to meet the needs of your IT system users and your business to help ensure your IT services are efficient and effective.
- Demonstrate best practice – the standard is based on the work done by the Office of Government Commerce (OGC) and the internationally accepted IT Infrastructure Library (ITIL) to give the user confidence that real benefits will be brought to the way your IT Services are managed.
- Management system based – the basis of the standard is the Plan Do Check Act cycle common with other management system standards enabling you to operate an integrated system thereby reducing duplication and costs.
- Confidential – a key requirement for some organizations where data is sensitive.
Why choose LRQA for ISO 20000?
Trusted experience - LRQA has been at the forefront of standards development and a market leader in management certiﬁcation and training for more than 25 years. More than half of the world’s top 200 companies choose LRQA.
Technical expertise – Our assessors are well qualified professionals with experience in the IT sector who will provide a thorough and honest assessment of the implementation and effectiveness of your systems.
Accreditation - Globally, LRQA has been independently accredited by more than 50 accreditation bodies to provide certification to a multitude of standards, including ISO 20000.
Proven client satisfaction – Year after year, LRQA clients continue to report overall satisfaction rating of our service and technical support.
Impartiality and objectivity – With no shareholders of our own, we are independent and impartial in everything we do. We are committed to acting with integrity and objectivity at all times.
Assessment methodology – LRQA helps you manage your systems and risks to improve and protect the current and future performance of your organization. Our approach is built on three pillars and extends the focus beyond the certificate to an assessment approach designed to help organizations meet their strategic objectives.