|
Building Business Assurance
By Listening to Our Clients
Some time ago, LRQA began to realize the importance of establishing Business Assurance - moving away from prescriptive assessments intended to satisfy narrow compliance standards, to assessments designed to ensure delivery against our clients' business objectives.
To ensure we focus on solutions which match our clients' business needs, we went directly to the source - our clients.
Our Clients Speak
'Setting the Agenda for Change', LRQA's 7-country analysis of our client companies' senior managers, highlights current attitudes and approaches to management systems improvement.
Highlights from the research show:
• 82% of international businesses believe their management systems are helping to reduce their environmental impacts
• 79% of businesses think 'social management standards' such as health, safety and labor standards are helping to 'improve the lives of workers'
• 63% say the value of management systems to their business is increasing
• 55% say they can measure the business impact of their management systems
But what else was found:
• 80% strongly perceive the main purpose of the systems to be traditionally held on customer satisfaction and product quality
• Only 25% see clear links between their system and the protection of shareholder value
• Only 33% believe their non-financial information is targeted on current risks to the business
• While 66% see their systems as a key corporate asset, 60% of these don't then require their suppliers and partners to adopt these systems
We Listen
What's clear from the research is that far from being mature, management systems are only just beginning to realize their full potential as a tool for organizational management.
Our Challenge
LRQA Managing Director, Ian Hodgskinson, sets out a ten-point manifesto of how the management systems industry should look in ten years' time. As he points out, these ten agenda items should be the natural consequence of senior management understanding more about management systems.
Read Outside the Box , the Quality World magazine interview of Ian Hodgskinson where he discusses the Setting Agenda for Change research report.
Download your FREE copy of 'Setting the Agenda for Change' , including the full research report and Ian's manifesto.
...and Take it a Step Further
In building Business Assurance, we took it a step further - we also listened to the management systems certification market. Read what they had to say.
LRQA Business Assurance - Expect Even More - c200 |