Compliments, complaints and feedback

Compliments, complaints and feedback

At LR, we are passionate about what we do, and we understand what’s at stake for your business. We work hard to apply our expertise to make your management systems more efficient and effective. This is why we are one of the world’s most trusted management system assessment companies providing assurance. While every effort is taken to meet the high standards expected of us, sometimes unintended mistakes can occur. When this happens we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future.


We are always pleased to receive positive comments, it helps us promote best practice in the organization. Please complete our Visit Satisfaction Survey or contact us at to provide your compliments.


If you are an LR client and have found some concerns with any part of the service you have received from LR, then please review and follow our Complaints and Appeals Process.

If your complaint is with a company who is certified by LR, then you must first contact the company in question and follow their complaints procedure.

If you have done this already and are not happy with the response from our client, then please contact us through the form below.

For all feedback please complete the form below: