Quality World: LRQA Managing Director Mike James discusses the future of ISO 9001
02/03/2012
Learn about how ISO 9001 is shaping business management in the global marketplace
In this article, Mike James, managing director of LRQA discusses the changing nature of ISO 9001 as "arguably the most influential business management literature which has ever been written", considers the future of ISO 9001 and the impacts that the forthcoming 2015 update will have on the standard and business.
Mike also discusses independent research conducted by Harvard Business School.
Read the article, initially published in the CQI publication, Quality World, January 2012 edition.
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